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Shipping Policy
1. Policy Basis and Scope
This policy is based on the requirements for disclosure of product shipping information in the EU Consumer Rights Directive (2011/83/EU). It applies to orders for Aether Innovations Inc. sportswear purchased through the official website aetheriop.com within the European Economic Area (EEA), covering the 27 EU countries and EEA member states such as Iceland, Liechtenstein, and Norway. It does not currently include EU overseas territories.
Policy Entity: Aether Innovations Inc. You can inquire about shipping-related issues through the "Help Center - Shipping Inquiries" section of the website or email [email protected].
2. Shipping Rules and Time Limits
2.1 Shipping Time Calculation
Order shipping time is 3-6 calendar days, starting from the date you complete payment and confirm the order information (delivery address, product model).
The following circumstances are not included in the shipping time calculation: EU statutory holidays (such as Christmas and New Year), delays in order payment verification, and communication delays due to incomplete delivery address information.
2.2 Shipping Notification and Receipt
After your order is shipped, we will send a "Shipping Confirmation" email to the email address you provided. This email will include the tracking number, carrier name, and a link to our official shipping tracking website. You can also check your shipping status in real time by logging into "My Account - Order Management" on aetheriop.com. All orders within the EU will be provided with a tax-compliant electronic shipping receipt, which can be used for customs clearance and post-sales verification.
3. Shipping Time and Coverage
3.1 Shipping Time Standards
The standard shipping time within the EU is 10-25 calendar days, starting from the date of order shipment. The specific time varies slightly depending on the destination country/region:
Core EU countries (such as Germany, France, Italy, and Spain): 10-18 calendar days;
External EU regions (such as northern Finland, the Greek islands, and Ireland) and EEA member states (Iceland and Norway): 15-25 calendar days. Shipping time refers only to the logistics and delivery process and does not include customs clearance time (for cross-border orders within the EU, customs clearance typically takes 1-3 calendar days and is not subject to additional duties).
3.2 Carrier Selection
By default, we partner with compliant carriers within the EU (such as DHL Parcel, DPD, and La Poste). All carriers are EU-certified and have tracking capabilities. If you would like to specify a different carrier, please indicate this in a note when placing your order. We will review the feasibility and respond by email.
4. Shipping Rates and Payment Methods
4.1 Basic Shipping Rates
Shipping rates are calculated based on your order amount, shipping address, shipping method, and package weight/volume. The specific rate will be automatically calculated and displayed in the "Order Checkout" section after you submit your order and enter your shipping address. You can review the details on this page before making a payment.
4.2 Shipping Payment and Refunds
Shipping charges must be paid together with the order price through the payment method used for the order (credit card, PayPal, or local EU payment methods such as Klarna). Cash on delivery is not accepted.
If an order requires reshipping due to our fault (e.g., incorrect or missing items), we will cover all costs of the second shipment. If the shipment is unsuccessful due to your fault (e.g., refusal of delivery, incorrect address), re-shipping will require payment of the shipping fee.
5. Shipping Responsibilities and Exception Handling
5.1 Shipment Tracking and Exception Reporting
If the shipping information does not show "Signed for" after more than 25 calendar days, or shows "Shipping Exception" (such as being held or lost), please contact us at [[email protected]] and provide your order number and tracking number. We will verify the situation with the carrier within 3 business days.
If the case is confirmed to be "Shipping Lost," we will provide two solutions: free reshipment of the same item or a full refund of the item price and shipping costs.
5.2 Receipt and Inspection Responsibilities
You or a designated third party (not the carrier) must verify the quantity, appearance, and packaging integrity of the goods upon receipt. If any damage or missing items are found, you must note the abnormality on the receipt and send a "Damage/Shortage Certificate" (including photos and the receipt) via email within 24 hours. We will then initiate a claim based on this information.
If you do not inspect the goods on site and do not note the abnormality, any subsequent damage discovered during transportation will require you to negotiate a claim with the carrier. We will provide necessary shipping documentation to assist you.
6. Special Circumstances
Customs Inspection: If an order requires additional customs inspection due to product attributes (e.g., sports fabrics containing special materials), resulting in extended shipping times, we will promptly notify you of the inspection progress via email and assist with providing the required product compliance certificates.
Force Majeure: If shipping delays are caused by force majeure such as natural disasters (such as heavy rain or snow), logistics strikes, or epidemics, we will endeavor to coordinate with the carrier to expedite delivery, but will not be liable for compensation for delays. Relevant updates will be announced on our website or via email.
7. Policy Updates and Inquiry Channels
This policy is effective from the date of publication. If EU logistics regulations are adjusted or our transportation partnership plans are changed, the updated content will be posted on the "Help Center - Shipping Policy" page on [aetheriop.com] and users will be notified via their registered email within 7 calendar days of the update.
For shipping-related questions, please contact us at [email protected] or call our EU customer service hotline (see our website for details). Our service hours are Monday to Friday, 9:00 AM - 6:00 PM (CET).