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Terms Of Service
1. Policy Basis and Scope
This Policy is formulated in accordance with the EU E-Commerce Directive (2000/31/EC), the Consumer Rights Directive (2011/83/EU), and other EU data protection regulations. It applies to all users (consumers and businesses) located in the European Economic Area (EEA) who access and use the Services through the aetheriop.com website.
Policy Entity: Aether Innovations Inc. (hereinafter referred to as "we"). You can obtain policy interpretation and service support through the "Help Center - Service Inquiries" section of the website or email [email protected].
2. Website Service Description
We provide the following core services to EU users through [aetheriop.com]. These services will be optimized based on business development and will be announced via official website announcements:
Information Search Service: Displays and enables access to sportswear product details (including materials, sizes, and compliance certifications), pricing, inventory, promotions, and brand updates;
Online Transaction Service: Supports users within the EU in completing the entire transaction process, including product selection, order submission, payment settlement, and logistics tracking. Payment methods comply with EU payment security standards (such as PCI DSS certification);
User Account Service: Provides account management functions for registered users (such as modifying personal information, viewing order history, saving shipping addresses, and subscribing to new product notifications);
After-Sales Support: Provides order inquiries, return and exchange assistance, and product usage guidance (such as sportswear care tips) through the official customer service portal, email, and other channels;
Compliance Information Disclosure Service: Displays EU-mandated privacy policies, return and exchange policies, shipping policies, cookie instructions, and other documents in real time to ensure users have access to compliance information.
3. User Rights and Protections
3.1 Core Rights
Right to Access Services: You have the right to access the official website services 24 hours a day (except for scheduled maintenance), free of discriminatory restrictions, provided that the network is operational and in compliance with applicable regulations.
Right to Information: You have the right to obtain clear and accurate service descriptions (e.g., transaction processes, fee schedules), product information (e.g., whether it contains EU-banned chemical substances), and to request that we promptly correct any errors.
Account Control: You have the right to register and cancel your account, modify account information (e.g., password, contact information), and upon account cancellation, request that we delete or anonymize your personal data in accordance with the EU Privacy Policy.
Right to Dispute Resolution: If you have any objections to the website services, you have the right to negotiate through customer service channels or initiate a dispute resolution request through the EU Online Dispute Resolution (ODR) platform (see Chapter 6 for details).
3.2 Safeguards
Technical Support: Encryption technology (such as SSL) is used to protect user transaction data and account information. Regular security checks are conducted on the official website to prevent hacker attacks and data leaks.
Information Transparency: All service-related rules (such as payment fees and membership benefits) are prominently displayed on the official website, with no hidden clauses. If any service content or rules change, users will be notified seven calendar days in advance via an official website announcement or registered email address.
Support for Special Groups: For users with disabilities who use assistive technology (such as screen readers), the official website is designed to comply with the EU Accessibility Directive (2019/882/EU) to ensure accessibility. If you encounter accessibility issues, you can request dedicated assistance via email.
4. Service Usage Guidelines
When using the official website services, you must comply with the following guidelines. Any violation of these guidelines that results in service anomalies or third-party losses will be your responsibility:
Information Veracity: When registering an account or placing an order, you must provide true and accurate personal information (such as name, address, and contact information). If this information changes, you must promptly update it to avoid service interruptions due to inaccuracies.
Compliant Use: You may not use the official website to engage in illegal activities (such as disseminating malware, false advertising, or content that infringes on intellectual property rights) or abuse the services (such as maliciously placing orders, fraudulent orders, or stealing other people's accounts).
Intellectual Property Respect: The intellectual property rights of all content on the official website (including product images, text descriptions, logos, and design elements) belong to us. You may not copy, disseminate, modify, or use them for commercial purposes without authorization.
Cookie Consent: The official website will obtain your consent to the use of cookies through a pop-up window (essential cookies are used to ensure basic service functionality, and non-essential cookies are used to optimize the user experience). You can manage cookie permissions in your browser settings. For details, please refer to the official website's "Cookie Policy."
5. Service Interruptions and Division of Liability
5.1 Service Interruption Scenario
Planned Maintenance: To ensure service stability, we will periodically perform maintenance on our official website (usually between 12:00 AM and 4:00 AM CET). We will notify users 48 hours in advance via pop-up notifications and announcements on our official website. Some services may be temporarily unavailable during this period.
Unplanned Interruption: If a service interruption occurs due to force majeure (e.g., natural disasters, network operator failures), technical failures (e.g., server anomalies), or third-party attacks (e.g., DDoS attacks), we will notify users within one hour of discovery through an official website announcement and the registered email address, and restore service as quickly as possible (generally within 24 hours, and up to 72 hours for complex outages). 5.2 Division of Liability
We will bear legal liability for direct losses incurred by users due to our failure to fulfill our service commitments (e.g., failure to promptly notify of maintenance, loss of user data due to our own technical issues).
We are not responsible for service issues caused by the user (e.g., password leakage, operational errors, provision of false information), force majeure, or third-party factors (e.g., logistics delays, payment institution failures), but we will provide necessary assistance (e.g., assistance in contacting third parties).
6. Customer Support and Dispute Resolution
6.1 Customer Service Channels and Response Times
Online Customer Service: Live chat is available on the "Contact Us" page of our official website. Service hours are Monday to Friday, 9:00 AM - 6:00 PM (CET). You can leave a message outside of service hours and we will respond by 12:00 PM the next day.
Email Customer Service: Send inquiries to [[email protected]] and we will provide a written response within two business days.
Telephone Customer Service: Our EU customer service hotline (see the "Help Center" on our official website) operates during the same hours as our online customer service hotline and supports English, French, German, and Spanish. 6.2 Dispute Resolution
Negotiation Priority: If you have a dispute with us regarding our services, you may first negotiate through the aforementioned customer service channels. We will strive to reach a resolution within 15 calendar days.
EU ODR Platform: If negotiation fails, you may submit a dispute request through the European Commission's Online Dispute Resolution Platform (https://ec.europa.eu/odr), and we will actively cooperate with the platform in resolving the dispute.
Legal Remedies: You may also bring a lawsuit before a competent court in your member state. The venue of the lawsuit shall be your habitual residence.
7. Policy Updates and Inquiries
This Policy is effective from the date of publication. If EU regulations are revised or the content of our official website services is significantly modified, we will update this Policy and publish the updated content on the "Help Center - Website Service Policies" page on [aetheriop.com]. We will also send a notification of the update to the registered user's email address (seven calendar days before the update takes effect).
If you have any questions about this Policy or require a paper copy of the Policy (PDF format available), please contact us at [[email protected]] and we will provide free support.